Support & Enquiries
Contact Us
Get in touch for editorial queries, submission support, account access, or general platform information.
Primary Contact
Reach the editorial team
Please use the relevant journal contact channel or the author portal for submission-related communication. A site-wide email address has not yet been published.
General enquiries
Ask about the platform, publishing scope, journal onboarding, or administrative matters.
Submission support
Need help with manuscript preparation, file uploads, revisions, or reviewer responses? Start here.
Technical assistance
We can help with account access, dashboard issues, or system behaviour that affects editorial workflows.
What to include in your message
- Your journal name or manuscript ID, if applicable.
- A concise summary of the issue, request, or policy question.
- Screenshots or file references if the request is technical.
- Your preferred response email and any time-sensitive deadlines.
Response Expectations
General enquiries are typically acknowledged promptly during working days.
Editorial decisions and review outcomes are handled through the journal workflow and are not accelerated through ad hoc messages.