IMPROVING LIBRARY USERS’ PERCEIVED SATISFACTION: AN INTEGRATED MEASUREMENT OF CHENNAI CENTRAL LIBRARY'S RESOURCES AND SERVICES-A STUDY.

Abstract

ABSTRACT The Public libraries roles are vast in development of user communities very important. It provide updated news, articles, books, journals, Government schemes reports, e-books and other study materials to such goals is difficult to contradict. Users are the one the components in public libraries. The Public Libraries identification and fulfill of their needs and satisfaction are the objectives any library. This paper mainly focuses on the services provided by Chennai Central Libraries and satisfaction level of these services from user’s perspective. The study thus well-designed a descriptive Survey and applied random Sampling Technique over 100 users of from the concert the study area. The questionnaire used as a tool to collect data, and 84 questionnaires were received from respondents. It was discovered by the study that the library is focusing main role at some extended but many areas need to be revised the expectation and intellectual needs of society. Majority of users 41(48.81 %%) used the library on a daily and utilized the libraries quite frequently. The study implied with 43(51.19%) of users spend the time in library less than one hour and 14(16.67%) spent them time up to one hour to read the Periodicals (73.81%) after the most satisfied with library service, library staff member services and overall services in libraries.

Keywords: Public Library, User Satisfaction, Users, Central Library, Chennai District